All of our products come with a 6 month warranty against manufacturing defects. The warranty does not cover normal wear and tear, breaches of the care guide enclosed with the product, or re-stringing of pearl necklaces.
Orders may be cancelled within 7 days of purchase.
To be eligible for a return due to cancellation, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The item must be returned at your expense and we recommend a signature guaranteed courier service to protect you from loss.
To complete your return, you must contact Simply Italian at firstname.lastname@example.org to arrange a refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
There are no refunds on sale items.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: PO BOX 203, Whanganui 4540, New Zealand.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
To return your product, you should send your product by signature guaranteed courier to: PO BOX 203, Whanganui 4540, New Zealand.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.