How do I make an order? - Just click on the product of your choice, add it to your cart. This will take you to your shopping cart where quantities can also be changed. Then click 'checkout' to fill out your shipping details, after this click ‘continue to shipping’ where you will then click ‘continue to payment’. Either enter your credit card details to pay for your chosen items or we also offer Afterpay.
How do I pay for my order? Is it safe to use my credit card? - When you checkout you are directed to Shopify secure payment gateway where you can enter your details safely. You can also pay by Afterpay.
Payment Options - On checkout you can either opt to pay by credit card or Afterpay. Credit card transactions are processed immediately and in most cases your order will be shipped on the same or next working day (no orders are sent or delivered on weekends).
How much is shipping? - We ship free of charge within New Zealand, nationwide for all retail orders. International orders require additional costs and depend on the destination. Please contact our support team for more info.
Do you wholesale? - Yes we do. Please contact us for more info about our terms.
A product I want is out of stock, when will it be back? - If a product is out of stock, it has likely been reordered and on its way from Italy. It can take 1-3 months until the product will be back in stock. Please email us if you would like an item to be placed on backorder for you. Please contact our support team for more info to get more specific details.
Do you sell gift cards? - Yes we do - They are great gifts for your friends & family. All gift cards are sold non-refundable, returnable, or redeemable for cash. They cannot be returned or refunded for change of mind. All gift cards purchased through the website have a 3 year validity on them from purchase. Gift cards cannot be reloaded or topped up.
Can I get a refund? Yes, orders may be refunded within 14 days of purchase. Please check our Refund policy page for T&Cs.
Any questions not answered here please feel free to contact us or email us below.